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Shipping and returns

Delivery

 

** 2018 CHRISTMAS SHIPPING ** To guarantee delivery before Xmas Day our cut off for shipping for Perth Metro is Wednesday 19th December, all other places within Australia is Monday 10th December 2018. 

 Stock is subject to availability. Although we aim to ensure information on our website is correct, we reserve the right to change pricing and availability to its correct form if found to be incorrect.

Shipping is FREE for all standard sized orders to metro area's within Australia for most orders of AUD $150 or more. Additional freight charges may be incurred for large or heavy items and deliveries to remote locations within Australia. We regret we cannot ship outside Australia, however we specialise in delivering gifts within Australia to friends and family of international customers.

Domestic shipping takes 2–7 business days, plus an additional 1–2 days for rural and remote areas. These time frames cover the processing of your order and delivery by our courier.

** All deliveries will require a signature on delivery unless "authority to leave" is given at checkout. 

 

 

 

Exchange

If you are unhappy with your purchase you can exchange any full priced product provided it is unopened and in perfect condition. You must contact customer service within 14 days of receipt of your delivery. Discounted items cannot be refunded or exchanged. Valid proof of purchase is required.
If you experience problems with your goods or order then please contact customer service: oconnor@theplayroom.com.au or call 08 9331 8004.

Special ordered large items (ie an item we do not keep stock of and where we raise an order direct to you from a supplier), except in relation to faulty or incorrectly supplied goods where your statutory rights are unaffected, may not be able to be returned if they are unwanted. Please contact customer service to discuss.

Refunds

If an item is faulty or damaged you must inform us within 7 days of receipt.

We will replace or refund any faulty products and pay for the return freight on receipt and inspection of the goods. Include a letter indicating the problem with the item, and supply a copy of the online delivery note or tax invoice.