**** FREE In store Pick Up at O'Connor or Osborne Park ****
Additional freight charges may be incurred for large or heavy items and deliveries to remote locations within Australia.
We regret we cannot ship outside Australia, however we specialise in delivering gifts within Australia to friends and family of international customers.
We will happily gift wrap (not oversize) Please make request in the notes section.
Domestic shipping takes 7-10 business days, plus an additional 1–3 days for rural and remote areas. These time frames cover the processing of your order and delivery by our courier.
COVID19 - Australia Post are still experiencing some delays on delivering Australia Wide. We are very sorry but this is totally out of our control. All orders and still being picked and packed as normal. But due to cancellation of flights and closures on borders, this has severely effected the Australia Post delivery service. We are seeing some orders take double the time to be delivered, and also some not being scanned correctly into the system & not showing delivery movement until the order is delivered. So please understand there may be some delays in this crazy time. Thankyou!
FREE Click & Collect
Online orders are able to be collected 7 days a week at either stores as per the advertised opening hours, however please be aware when placing an order for pick up that online orders are ONLY processed Monday - Friday.
Please ensure you wait to receive an email or text advising your order is ready for collection before coming to the store to collect as occasionally we need to transfer an item in your order from one store to your chosen store which can take 1-3 working days.
If you are unhappy with your purchase you can exchange any full priced product provided it is unopened and in perfect condition. You must contact customer service within 14 days of receipt of your delivery. Discounted items cannot be refunded or exchanged. Valid proof of purchase is required.
If you experience problems with your goods or order then please contact customer service: email@example.com or call 08 9331 8004
Special ordered large items (ie an item we do not keep stock of and where we raise an order direct to you from a supplier), except in relation to faulty or incorrectly supplied goods where your statutory rights are unaffected, may not be able to be returned if they are unwanted. Please contact customer service to discuss.
If an item is faulty or damaged you must inform us within 7 days of receipt.
We will replace or refund any faulty products and pay for the return freight on receipt and inspection of the goods. Include a letter indicating the problem with the item, and supply a copy of the online delivery note or tax invoice.